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Our Airstream Classic 2016 was damaged by Holiday World when they dropped a ladder on it during a routine service visit. This required them to remove panels of the unit and replace them, including removing the awning. The awning was not correctly reinstalled, resulting...
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#1133575
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Our experience with Holiday World has been one of the most painful, expensive, time consuming ordeals of our lives. The worst for us, however, is that it has also significantly compromised my wife’s health. We want you to know our story so you can make a better choice...
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#1095458
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We bought a beautiful coach three weeks ago. As of today we are almost 2 weeks into having it sit at the "campground"; some of the items have been repaired but the communication is so poor even after speaking to the V-P of service. This is our residence and it has been...
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#1076997
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Holiday World Of Katy Rv Repair Review

Holiday World of Katy
#1036929
1.0
Details
Service department sucks Dean Williamson and Dean Morgan. Should I still be waiting for my window. 6 months really. You know who this is.
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2008 Monaco La Palma Review

Holiday World of Katy
#950955
1.0
Details
RUN AWAY FAST! They sold me a motorhome on Ebay that was not available because they had already sold it! Ebay said that is fraud!
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Holiday World Of Katy Rv Repair Review

Holiday World of Katy
#943426
1.5
Details
Never have available time to work on Rv. 3 months out come on higher diesel tech & mechanics.
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First let me give you a bit of background about the person who bought the RV. My mother is a woman in her early 50s. She does not take calls from anyone other than the people in her contacts. On top of the she NEVER checks her Voicemails (last time I checked it for her...
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1.4
I liked
  • Sales rep
I didn't like
  • Vp of finance
#1072027
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Purchased a 2017 Montana 3791 RD Dec 30, 2016. Salesman went on vacation the next day and NEVER returned our phone calls. We have called the service department several times about a couple of items that are not working in the unit. Also, they sold us the unit without...
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#1061427
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Took camper in on March 17 and got it back June 7, 2017. Insurance approved 4/14/17 (according to their notes) after visit and not being able to locate the camper on the lot. However there are several notes that say they called customer and VM was full, which is...
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#1058231
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Their service department is unresponsive and completely unaccountable to the customer. We purchased a new 2016 Airstream Classic from them, which is currently going on week 8 in the shop for repairs because they are too busy and don't have anyone available to work on...
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Anonymous
M Bell

The problem is they are all this way.

#956284
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Stay away! This is a really bad place to take your RV for service. They are unresponsive, surly, and there is no way to get management's attention. Here was my experience. While on the road in Houston, I needed an emergency repair to my A/C. The only place to get a...
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Anonymous
Anonymous

Wow, was thinking about buying a Montana from them, but not anymore.

Anonymous
Anonymous

I actually would give them a single star for service: DON'T BUY FROM THIS HORRIBLE DEALER. You will greatly regret doing business with them. Here's another story: they FORGO...

1.0
#919976
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I have bought 2 motorhomes from this place. First one had issues and service was terrible. They can't fix anything. Bought the second one used. Finance wanted me to get a paint protection package and a windshield water repellant package. 2150.00. I declined. Saw the...
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Anonymous
Anonymous

Service messed up every item they "repaired." Husband had to call Grand Design and redo couch & refrigerator repair. Sloppy worker & service person was just rude & difficult t...

Anonymous
Anonymous

Not happy with financing department either.

2.3
I liked
  • Motorhome
I didn't like
  • Being lied to
  • Being lied to and mislead
#884647
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The Katy dealership is the worst. They are boarder line crocks. When you want to do a deal, they want cash upfront before they even run your credit to see if you are approved. If you are not approved, they will not give you your money back. Or, if you decide to back...
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Anonymous
anonymous

Is it legal to keep your money without signing any contract? Or even agreeing to buying something?

Anonymous
Anonymous

Even better, you make an appointment and show up with your RV, only to find out they weren't expecting you. The service manager called us to make an appointment when parts fo...

2.0
#864396
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