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Tx G. 02/01/2016 Edit Bought 2 rvs from the Katy branch. The used motorhome had an electricity issue. I drove it over to Holiday World in Katy, after which the power inside & steps started working - so they said they couldn't service it since everything was working....
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#781925
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Bought a new Reflection fifth wheel in December. It has been in for service 3 times. Each time I have to call and leave messages several times just to get a call back. Then they will set an appointment for 3 to 4 weeks away for you to bring it in. That's just to get it...
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Anonymous
Anonymous

We had the same experience: had an appointment with parts in, but then they couldn't find the parts, had to order, it's been there now for 2 months and they are too busy to ge...

I liked
  • Product
I didn't like
  • Service department
#761571
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With no exception dealing with Ben in the sales department was the WORST experience I have ever had at any type of a dealership. Placed an offer on a used travel trailer and eventually we came to a reasonable sales price. It was ACCEPTED and my wife and I were ready...
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Anonymous
Anonymous

Lucky for you you didn't buy an RV from them. They are the worst dealer and can't believe they are an Airstream dealer. Airstream used to have a reputation, but Holiday Worl...

1.0
I didn't like
  • Sales
#745903
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I really should have titled this "lack of service". We purchased a 5th wheel last year at HWHouston and since then such poor service. It took over two months to get it in, and HW is where we bought it. Now there is a recall on the trailer, I called this morning at...
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Anonymous
Anonymous

They NEVER RETURN YOUR CALL,period

#710953
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We bought a 2015 Keystone Sprinter 299RET. When we did the walkthrough, only one battery was hooked up. We set up our new RV 300 miles out of town on the coast, hooked everything up, and everything was fine until the middle of the night on that first night. ...
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#655778
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I recently bought a new 5th wheel trailer at Holiday World. On our first trip we found 3 issues that needed repair. I called when I got back and was initially told it would be three weeks begore i could get in. I called back on Monday and spoke with my designated...
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Anonymous
Anonymous

This is by far the only positive comment I've heard about this sadly incompetent and uncaring dealer. Good for you.

#625266
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We are new Little Guy teardrop trailer owners thanks to the awesome team at Holiday World who made our dreams of owning a teardrop trailer a reality! From Ben Shev, the sales guy, who helped us thru our purchase every step of the way; to Mark Hamm, the sales manager...
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5.0
I liked
  • Product
  • Finance guy
  • Technician
#608988
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I have had HORRENDOUS service at Holiday World on the used Holiday Rambler Imperial coach I purchased from them. The coach has been in their shop for 4 months out of the first 6 months of service. The pre-sale inspection that was allegedly completed was a joke. ...
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Anonymous
Anonymous

And it only took 4 months of your life and endless aggravation. They have the worst service department: unresponsive, does not return calls, always has an excuse for the fact...

Anonymous
Anonymous

It is just amazing that you are willing to retract your post Did you not tell the truth the first time or did they bribe you?

I didn't like
  • Service department
#603506
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Here are the cold hard facts about this dealership and its personnel. THEY DON'T GIVE A *** ABOUT YOU ONCE YOU LEAVE YOUR MONEY ON THE DESK! I am in customer service myself and I always DO what I say I am going to do no matter the consequence. We are going to start...
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1.0
#588370
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We purchased a new 42’ motorhome from Holiday World of Katy in mid-May, then took delivery in mid-June. That gave them a month to get it ready. We were provided a very cursory 30-40 minute walk-around with a technician, then handed the keys. No drive around the parking...
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Anonymous
Anonymous

Your assessment of their service is dead on

I didn't like
  • Customer service
#559028
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